AI literacy plan (Article 4)
A simple, role-based way to meet the AI literacy duty, with what to record.
2 min read·Updated 8 November 2026Compliance leadsHRSmall businesses
Article 4 asks providers and deployers to take measures to support the AI literacy of their staff and others using AI on their behalf, taking into account their knowledge, experience and the context. Since July 2026 the law says no specific level has to be guaranteed, but you must take real, proportionate measures, and you should be able to show them.
1. Group people by how they use AI
- Everyone who uses AI tools: what AI is, where it goes wrong, your rules.
- People who rely on AI for decisions (HR, credit, customer service): plus the specific system's limits and how to override it.
- People who oversee high-risk systems: plus the oversight procedure and when to stop the system.
- People who build AI: plus the AI Act requirements for providers, testing and documentation.
- Leaders: risks, responsibilities and how decisions are escalated.
2. Keep it practical
- 30–60 minutes for most people, longer for oversight roles.
- Use examples from your own tools.
- Cover: what the system is for, typical errors, data you must never enter, and how to report a problem.
3. Record it
- Who attended, when, and which content.
- Materials used, and when they were last updated.
- Upload the record as evidence on the AI literacy control.
4. Repeat
- For new joiners, when a new tool is introduced, and at least yearly.